Privacy Policy And Business Practices

Your privacy is important to us.

In certain circumstances, personal information, such as name, age, phone number or mailing address, may be gathered from visitors. This information is not shared with third parties.

Credit Card Transactions

Credit card transactions require specific personal information. This information is obtained in a secure connection and is NOT kept on file. This information is confidential and is not shared with third parties unless required by law or for collection purposes.

Use of Cookies

Cookies are used to track information such as the time/date of the visit, the time/date of last visit, the page viewed, the referrer, transaction information for eCommerce pages, and other data. Most browsers are initially set up to accept cookies. If you would prefer, you can set your browser to reject cookies. However, doing so may make parts of this site inaccessible. Individual information is used solely for the purpose of completing individual transactions. Such information is confidential and not used for any other purpose. General information is gathered to monitor Web site usage.

Order Retrieval

Product orders received from this Web site are retrieved (via a secure connection) on a periodic basis and shipped from the main office in Arvada, Colorado, USA.


A standard shipping fee of $5.00 is charged to the customer for every order under $75.00. For orders over $75.00, shipping charges are paid by EGB America.


Send product returns to EGB America, P.O. Box 740021, Arvada, CO, 80006.

Order Status

To check on the status of an order or product return, send an email to customer support.